Record a walkthrough once
Film a natural tour of the property on your phone — rooms, appliances and quirks as you go.
Video Guest Guides
Video Guest Guides for Modern Hospitality
Don't write a guest manual. Record a natural property walkthrough once — HIOZ understands it, builds chapters, translates content and gives guests a secure guide they can watch, search or ask questions.
Build free. First property live for 14 days — no card required.
Live demo
See HIOZ as your guests would
Villa Marina is a real HIOZ demo: chapters, video moments, multilingual content and Ask HIOZ with jump-to-video answers.
Overview
What is HIOZ?
HIOZ is an AI-powered video guest guide for holiday lets, serviced stays, villas and boutique properties. Hosts record a natural walkthrough on their phone; HIOZ transcribes it, identifies useful information, creates chapters, translates the guide and publishes a secure mobile-first experience guests open from a link or QR code.
Paper welcome books and long PDFs are hard to maintain and harder for guests to use — especially at midnight when they cannot find the Wi-Fi password or figure out the heating. HIOZ replaces that friction with video-first instructions guests actually watch, plus Ask HIOZ: natural-language questions answered from your own walkthrough, with a link to the exact moment in the video.
One recording can serve international guests. HIOZ translates written guide content into multiple languages at launch, so the same walkthrough supports arrivals in Spanish, French, German and more without re-recording.
HIOZ runs on ReHub Studio's shared authentication, billing and AI infrastructure — the same platform behind property marketing tools — but is built specifically for hospitality. Guides are private by default, sensitive stay details can sit behind a per-stay PIN and access window, and storage links are signed server-side.
Who it’s for
HIOZ is for Airbnb hosts, holiday-let owners, serviced-apartment operators, villa managers, boutique hotels and property managers who want fewer repetitive guest messages and smoother arrivals.
Problems it solves
- Guests ask the same Wi-Fi, heating and parking questions every stay
- Paper welcome books go out of date and get ignored
- International guests struggle with English-only instructions
- Hosts cannot reply instantly at check-in or midnight
- Explaining appliances and quirks takes time on every changeover
- Sensitive access details need better security than a shared PDF
Typical use cases
- A holiday let with Wi-Fi, heating and checkout on video
- A villa guide covering the pool, gates and local quirks
- A serviced-apartment portfolio with consistent arrival instructions
- An Airbnb listing that replaces the paper welcome book
- A boutique hotel room guide guests open from a QR code
Key features
Everything HIOZ does
The capabilities that make HIOZ a complete immersive experience platform.
AI understands & builds
HIOZ transcribes the walkthrough, identifies topics and drafts organised guide sections.
Ask HIOZ
Guests ask natural questions; answers come from your walkthrough with jump-to-video links.
Multilingual guest experience
Translate guide content into multiple languages from one recording.
QR code & link sharing
Every live guide gets a shareable link and QR code for welcome packs and booking messages.
Secure guest access
Guides are private by default. Sensitive sections can sit behind a per-stay PIN and access window.
Chapters & search
Guests browse organised sections or search the guide alongside the full walkthrough video.
Only pay for live properties
Draft, paused and archived properties are unlimited and free. Billing applies only when a guide is live for guests.
Who it’s for
Built for modern hospitality
Airbnb & holiday-let hosts
Fewer repeat questions about Wi-Fi, heating and checkout — and a more professional arrival experience that helps reviews.
Property managers
One workflow for portfolios of guides across holiday lets, serviced apartments and multi-unit stays.
Villa & luxury stays
Explain pools, gates, hot tubs and property quirks on video — the details that paper manuals never capture well.
Serviced apartments & boutique hotels
Consistent digital guest guides across every unit, with multilingual support and secure access controls.
Benefits
Why teams choose HIOZ
Fewer repetitive questions
Guests find Wi-Fi, heating and appliance answers themselves without messaging the host.
Better arrivals
Show guests exactly how the property works before problems occur — at the door or at midnight.
Works in multiple languages
One walkthrough can serve international guests with translated instructions and Ask HIOZ answers.
Always available
Guests access HIOZ from their phone whenever they need help — no waiting for a host reply.
Build free, pay when live
Create properties, upload walkthroughs and preview without paying. Only live guides count towards your plan.
Private by default
Guides are not indexed by search engines. Sensitive details stay behind PIN and access windows.
Workflow
How HIOZ works, step by step
- 1
Walk around
Record your property naturally on your phone — explain rooms, appliances and quirks as you go.
- 2
HIOZ understands it
AI identifies rooms, instructions and important moments in your walkthrough.
- 3
HIOZ builds the guide
Your walkthrough becomes an organised, multilingual digital guest guide ready to share.
- 4
Guests watch or ask
Guests open a link or QR code, browse chapters, search or ask HIOZ — and jump to the video moment.
ReHub ecosystem
Powered by ReHub Studio
HIOZ shares ReHub Studio's authentication, billing and AI infrastructure — the same platform behind property photo, video and tour tools — purpose-built for hospitality guest guides rather than estate-agent listings.
Present a property with a Showcase microsite; HIOZ handles the in-stay guest experience.
Combine an immersive property tour with a video guest guide for arrivals and appliances.
Use ImageMotion listing video for marketing; HIOZ covers the stay once guests arrive.- Shared ReHub login & teams
- Gemini-powered transcription & Ask HIOZ
- Secure signed storage links
- Optional ReHub credits for premium AI processing
How it compares
HIOZ vs the alternatives
HIOZ vs a paper welcome book
Paper books go out of date, get ignored and cannot answer follow-up questions. HIOZ is video-first, searchable, multilingual and always on the guest's phone.
| HIOZ | Paper welcome book | |
|---|---|---|
| Format | Video + searchable guide | Static paper or PDF |
| Updates | Re-record or edit sections | Reprint or rewrite |
| Languages | Multilingual from one recording | Usually one language |
| Guest questions | Ask HIOZ with video jumps | Message the host |
| Access | Link or QR — no app | Physical booklet |
HIOZ vs generic AI chat
Generic chatbots guess from the open web. Ask HIOZ answers only from your walkthrough and guide content — then shows the exact video moment.
| HIOZ | Generic AI chatbot | |
|---|---|---|
| Answers | From your property content | Generic web knowledge |
| Video proof | Jump to timestamp | Text only |
| Trust | Host-recorded walkthrough | Unverified suggestions |
| Languages | Guide follows guest language | Varies |
FAQ
Frequently Asked Questions
HIOZ is an AI-powered video guest guide for holiday rentals and hospitality stays. Hosts record a property walkthrough; HIOZ builds a secure, multilingual guide guests open from a link or QR code — with Ask HIOZ for natural-language questions answered from your content.
Explore the platform
Related ReHub Studio products
You've already explained your property once.
Let HIOZ answer the next 100 questions. Build free — your first live property is free for 14 days.